Step 1 of 7

Policyholder

Start with the policy and contact details exactly as they appear on the insurance record.

Policy identification

Use the numeric portion of the policy number without letters or spaces.

Policy number Required

Enter 8 to 10 digits.

Insured person

Identity and correspondence details for the pet parent.

Name of insured (Pet Parent) Required

Gender Required

Male Female

NRIC / FIN / Passport number Required

Business / Occupation Required

Business / Home address Required

Contact person Required

Email address Required

Primary contact number Required

Mobile contact number Optional

Office contact number Optional

Step 2 of 7

Pet Details

Identify the insured pet and the primary veterinary clinic involved in its care.

Pet identity

Use veterinary and microchip records where available.

Pet name Required

Pet type Required

Dog Cat

Pet gender Required

Male Female

Microchip number Required

Breed Required

Date of birth Required

Age in years Required

Decimals are accepted for pets younger than one year.

Does the pet reside at the same premises as the insured? Required

Yes No

Primary veterinary provider

These details are optional but help with medical record verification.

Hospital or clinic name Optional

Hospital or clinic address Optional

Step 3 of 7

Claim Event

Select the claim type. The wizard will show only the questions required for that event.

What is this claim related to? Required

Injury Illness

Choose the primary reason for this claim.

Select Injury or Illness to continue

The next questions will adapt to the selected claim type.

Step 4 of 7

Claim Context

Add relevant medical history, diagnosis, and information about any other insurance or settlement.

Medical outcome

Add a diagnosis where known. Death and euthanasia fields apply only when relevant.

Diagnosis Optional

Enter at least three characters to search.

Cause of death Optional

Reason for euthanasia Optional

Other insurance and recovery

Declare other cover or settlements connected to this event.

Is the pet insured with another insurance company? Required

Yes No

Is the pet claiming from another insurer or source? Required

Yes No

Step 5 of 7

Supporting Documents

Upload the bills and medical records required to assess this claim. Files are secured while you complete the form.

Combined upload usage 0 MB of 600 MB

JPG, JPEG, PNG, GIF, or PDF. Maximum 40 MB per file and 200 files per category.

Original bills and receipts

Required

Upload itemised invoices, paid receipts, and related original bills.

Drop files here or browse Files upload immediately and remain available while you complete the wizard.

Medical history / discharge summary

Required

Upload medical reports, discharge summaries, or relevant clinical history.

Drop files here or browse Add a clear document name after each successful upload.

Step 6 of 7

Authorisation & Payment

Confirm access to the pet medical records and select the preferred reimbursement method.

Medical authorisation

Authorise the insurer to obtain relevant veterinary and medical records for assessment.

I authorise any veterinarian or person who attended or examined my pet to provide the insurer or its representative with relevant information about the pet's illness, injury, medical history, consultations, prescriptions, treatment, and related records. A copy of this authorisation is valid as the original.

Signature of insured (Pet Parent) Required

Signature method

Draw Type

Sign above this line

No signature confirmed

Preferred payment method

Payment details are used only when reimbursement is applicable.

How should an approved reimbursement be paid? Required

Bank transfer PayNow

PayNow must be registered with the insured NRIC or FIN.

Bank account details

Enter numbers without spaces or dashes.

Account holder Required

NRIC / FIN / UEN number Required

Bank name Required

Bank account number Required

Bank code Required

Branch code Required

Step 7 of 7

Review & Declaration

Review every section carefully before submitting this claim for processing.

Production claim submission

The final action creates a claim, secures the documents, and sends an acknowledgement email.

Declaration

Confirm that the information provided is complete and accurate.

By submitting this claim to MSIG Insurance (Singapore) Pte. Ltd., I understand that personal data may be collected, used, disclosed, and processed to assess the claim and support fraud prevention, claims administration, and industry verification.

Review the Terms of Use and Privacy & Cookies Policy.

Declaration name Required

Declaration date Required

I declare that the information given is true and correct to the best of my knowledge. I understand that false, fraudulent, suppressed, or concealed material information may invalidate the policy or claim.

Security verification Required

Policyholder

Insured person

Pet Details

Pet identity

Primary veterinary provider

Claim Event

Injury details

Illness details

Claim Context

Previous treatment and related conditions

Medical outcome

Other insurance and recovery

Supporting Documents

Original bills and receipts

Medical history / discharge summary

Authorisation & Payment

Medical authorisation

Preferred payment method

Bank account details

Review & Declaration

Declaration

Your claim has been received